Refund policy
Returns & Exchanges
We accept returns and exchanges on eligible items within 14 calendar days of the delivery date.
No exceptions will be made for requests submitted after the 14th day, regardless of the reason, including delayed use, travel, illness, gifting, failure to review our return policy, or any other circumstance. Requests received after this period will be automatically denied.
By placing an order with NYC Designer Outlet, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy, including the strict 14-day return window. This policy is final and cannot be extended or waived under any circumstances.
Exchanges
Exchanges are free of charge.
To request an exchange, please contact us or log in to your account to submit a request.
Exchange requests must also be submitted within 14 days of delivery. No exceptions will be made after the return window has expired.
Returns & Refunds
Refunds are subject to a $9.95 return processing fee, which will be deducted from your refund.
Clearance items are subject to an additional $15 restocking fee.
Customers are responsible for return shipping costs unless otherwise stated.
International returns may be subject to higher return shipping fees.
Eligibility for Returns
To be eligible for a return or exchange, items must be:
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Unused and unworn
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In original condition
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In the original packaging
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With all tags, accessories, and stickers still attached
Items that show signs of wear, use, damage, alteration, are missing original packaging, or are returned without original tags or accessories may be refused.
We reserve the right to deny any return or exchange that does not meet these requirements.
How to Start a Return or Exchange
To initiate a return or exchange, please contact us or log in to your account and submit a return request.
Your request must be submitted within 14 calendar days of the delivery date. Requests submitted after the 14-day window will not be accepted under any circumstances.
Once your request is approved, return instructions will be provided.
Refund Processing
Once your return has been received, inspected, and approved, please allow 7–14 business days for your refund to appear on your original payment method. Processing times may vary depending on your financial institution.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
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Final sale items
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Clearance items marked as non-returnable
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Any other items specifically identified as non-returnable at the time of purchase
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can investigate and resolve the issue promptly. Claims submitted after this timeframe may not be eligible for resolution.
Store Returns
In-store purchases follow a separate return policy.
All in-store sales are final. Exchanges may be requested within 3 days of purchase, subject to approval. If an exception is approved by management, a restocking fee based on the item's value may apply.