FAQ

After your order you will receive by email your tracking information. You can also log in your account to track your orders.

If you have any issues finding your order please contact us at info@nycdesigneroutlet.com

If you place an order before 2pm on our website, we'll ship it that same day. Any purchases after that time period will be shipped the following business day (Monday-Friday).

Yes we ship internationally.

You can return or exchange one or more items within 14 days of the delivery date. All products need to be returned in its original box with all tags/stickers still intact and have a valid returns authorization number from customer service before shipping them back.

All products that we sell are brand new. We don't sell any used products.

Please send an email to support@nycdesigneroutlet.com to request a return authorization number and a return label.

We periodically have sales and offer discounts. Please sign up to our email for the latest deals.

We accept all major forms of payment. Additionally, we accept Shop Pay which allows you to break up payments.

We would love to help, please send us a message here and we will get back to you as soon as possible.

Please check our website daily as we update inventory often. Also, sign up to our email list to find out when your favorite shoe will be back in stock.

Yes we do! Please reach out to us at support@nycdesigneroutlet.com and we will help you convert UK sizing to US wide sizing.

Shop with confidence with our 100% money-back guarantee. We offer a easy no hassle return policy. If the shoe is not to your liking or the sizing is wrong just reach out to us and we will send you a return label.

Still have questions? Contact us and we will get back to you within 24 hours.

Free Easy returns

Return within 14 days receive a full refund.

Free fast shipping

Get your order in 1-3 business days.

24/7 support

support@nycdesigneroutlet.com