FAQ

How can I track my order?

After your order you will receive by email your tracking information. You can also log in your account to track your orders.

If you have any issues finding your order please contact us at info@nycdesigneroutlet.com

How long does it take to process my order?

If you place an order before 12pm on our website, we'll ship it that same day. Any purchases after that time period will be shipped the following business day (Monday-Friday).

Do you ship internationally?

Yes we ship internationally.

What is your return policy?

You may return or exchange eligible items within 14 days of delivery.

Exchanges are free of charge.

A $9.95 return processing fee applies to all returns.

To start a return or exchange, please Contact us or log in to your account to submit a request.

International returns may be subject to higher return shipping fees.

All items must be returned in their original condition, in the original box, with all tags and stickers still attached.

Are the products new?

All products that we sell are brand new. We don't sell any used products.

How do I make an exchange or return?

Please reach out to our WhatsApp messaging service Here or WhatsApp: 845-837-5863 to request a exchange

A $9.95 fee will apply for all returns.

Exchanges are free

To initiate a return, please follow these steps:

On a Desktop:

1. Click the "My Profile" button at the top right corner of our website.
2. Enter your email to receive a one-time password (OTP). No pre-registration is needed!

On Mobile:
1. Tap the menu icon (three lines) in the upper left corner.
2. Select "My Profile" and enter your email to receive your OTP.

If you encounter any difficulties or have questions, don’t hesitate to contact us at support@nycdesigneroutlet.com

Do you have a coupon available?

We periodically have sales and offer discounts. Please sign up to our email for the latest deals.

Which payment method do you accept?

We accept all major forms of payment. Additionally, we accept Shop Pay which allows you to break up payments.

I have a question about an order or product?

We would love to help, please send us a message here or an email here and we will get back to you as soon as possible.

My favorite shoe is out of stock, when will it be in stock?

Please check our website daily as we update inventory often. Also, sign up to our email list to find out when your favorite shoe will be back in stock.

Do you carry wide shoe sizes?

Yes we do! Please reach out to us at support@nycdesigneroutlet.com and we will help you convert UK sizing to US wide sizing.

What if my shoes don't fit me well?

Shop with confidence with our 100% money-back guarantee. We offer a easy no hassle return policy. If the shoe is not to your liking or the sizing is wrong just reach out to us and we will send you a return label.